• What file format should my artwork be in?

We recommend uploading your artwork as a PNG with a transparent background. For best results, the resolution should be at least 300 DPI to ensure high-quality prints.

• How should I prepare my gang sheet?

Ensure your gang sheet has a transparent background and does not contain large empty spaces around the artwork. Empty spaces will be included in the sizing process, which could affect the final dimensions of your print.

• What are the size limitations for my artwork?

Pocket prints: Approximately 10 cm x 10 cm

Letterbox prints: 28 cm x 10 cm

Large prints: Up to 28 cm x 28 cm

• Can I print photographs?

Absolutely! High-resolution (300 DPI) photos look fantastic when printed via DTF.

• What happens if my artwork isn’t high resolution?

Low-resolution artwork may produce subpar results. Designs that are pixelated or include semi-transparent areas could result in unintended white underlays peeking through, affecting the final print quality.

• Will white edges appear around my design?

If you provide high-resolution artwork (300 DPI) without semi-transparent pixels, there won’t be any white edges.

• Can I improve the resolution of a low-quality image?

Unfortunately, increasing the resolution in editing software doesn’t enhance the quality of a low-resolution image. The original artwork must be of high quality to achieve the best results.

• Can Ozzie DTF assist with fixing or recreating artwork?

Yes, we can help refine or recreate your design for a small artwork fee. Once completed, we’ll provide a link for you to review and approve the updated artwork before processing your order.

• Can you resize my artwork?

We recommend you to use our DTF Gang Sheet Builder for resizing your artwork, or we can resize your artwork for a small fee.

• Can DTF printers handle semi-transparent designs or fade effects?

No, due to the printing process, every pixel is printed with an underbase white layer. To achieve a fade or shadow effect, consider halftoning your design. This ensures the desired effect without compromising the print quality.

• How many prints can I get per order?

The number of prints you can achieve depends on the size of your artwork. Here are some examples:

• Pocket prints (10 cm x 10 cm): Approximately 175 prints per 2 square meters.
• Letterbox prints (28 cm x 10 cm): Approximately 68 prints per 2 square meters.
• Large prints (28 cm x 28 cm): Approximately 24 prints per 2 square meters.

Do you print A4 or A3 sheets?

We do not print on individual sheets. Instead, we print on continuous rolls of film with a maximum width of 58 cm. While A4 and A3 sizes are common for hobbyist printers, we cater to custom sizes and professional-grade needs.

• What is the minimum order quantity (MOQ)?

Our minimum order quantity is as follows:

• DTF Transfers: 58cm x 91cm

Can I receive a colour swatch?

Certainly! We can provide you with a comprehensive colour swatch that includes a wide spectrum of colours for reference. You'll also receive an electronic version compatible with image editing software for precise colour selection.

Will my colours print accurately?

Our DTF printers operate using a CMYK colour model, while most computer screens and design software utilize an RGB colour profile. Since every screen displays colours differently, there may be slight variations between what you see on your screen and the final print.

While our colour profile ensures exceptional accuracy, we cannot guarantee an exact match unless specific colour-matching services are requested.

Can you match specific colours to my needs?

Yes, we can! To ensure a precise match, you will need to provide a physical reference (e.g., a Pantone colour or item). This service is complimentary as part of our commitment to quality, ensuring your prints meet your expectations.

Can I buy a colour swatch?

Certainly! We can provide you with a comprehensive colour swatch that includes a wide spectrum of colours for reference. You'll also receive an electronic version compatible with image editing software for precise colour selection.

What is a gang sheet or gang file?

A gang sheet or gang file is a predefined canvas size that includes all your artwork. Examples include 58cm x 91cm or 58cm x 182cm.

What is your turnaround time?

Our turnaround time is 24 hours from artwork approval and payment.

What does this mean?

• Once your artwork is approved, it enters our printing queue.
• Orders placed after 4 pm or on weekends will be processed the next business day.
• Printing is completed within 24 hours, but dispatch depends on Australia Post’s collection times.
  
  How does the printing process work?
  
  Order Placement: Orders placed during business hours (8 am–4 pm) are queued for artwork approval.
• Artwork Approval: Our team reviews your submission and resolves any issues asap.
• Printing: We use a single high-quality DTF printer capable of printing up to 150m daily.
  
  What shipping options do you offer?
  
  We exclusively use Australia Post for shipping.
• Parcel Post: Delivery times depend on your location.
• Express Post: 1–2 business days for metro areas, 3–6 business days for rural locations.

For precise delivery estimates, please use Australia Post's Postage Calculator.

Can I change my shipping method or cancel my order?

Changing Shipping: Reach out immediately. We’ll try to accommodate your request but cannot guarantee changes after dispatch.

Cancelling Orders: Contact us as soon as possible. Orders already approved or queued for printing cannot be edited or cancelled.

Do you offer sample packs?

Yes! Sample packs highlight the vibrancy of our transfers. They are dispatched within 48 hours (excluding weekends) via Australia Post with tracking.